Turning Information Into Answers
Sage helps Insurance Carriers improve productivity in several departments, and gives agencies another reason to send their business to you.
What can Sage do for your department?
Compliance Department
Item Affected: Rules/rates/forms
Challenges:
- Filing/adopting and notifying the business units of changes
- Creating an easily accessible database of bureau documents by company effective date
Sage Service Option: Effective Date Indexing
Delivery – Convenient access to the correct version of a rule, rate or form.
Publishing – Combine your company-specific material with ISO's to publish your own integrated manuals and forms. Increase productivity, reduce the cost of distribution, and take command of your information system.
Marketing Department
Item Affected: Agent communication
Challenges:
- Competition for the agent's attention and loyalty
- Difficulty differentiating your products and services from competitors
- Educating appointed agencies so they understand your current appetites and submission guidelines
Sage Service Options: Agent Access, Publishing, Training
In a 2007 SilverPlume agent survey, 98% of respondents stated it would be very valuable to access all carrier content in one place — through Sage P&C. Agents want access to appetite guides, applications, bulletins and news, carrier-specific forms, procedure manuals, rates, and underwriting manuals.
Publishing – Agents have the right appetite and underwriting guides at their fingertips. They'll always know what risks your company is interested in and how to submit the business.
Delivery – Agents go to Sage P&C for Bureau, reference and current events content every day.
Agent Access – Improve service to appointed agents by distributing company manuals in Sage P&C.
Underwriting, Rating, Claims, Loss Control, Premium Audit and Other Departments
Item Affected: Efficient retrieval of information from knowledge bases and company libraries
Challenges:
- Users can't ask your intranet a question
- Departments work together and so should their content
- Document silos
- Finding the correct ISO forms as referenced in the underwriting manuals
Sage Service Options: Publishing, Aggregation, Training
Aggregation – Content from the industry's most trusted sources is available in one place. Users can access multiple publications from AMBest, FC&S, IRMI, NCCI, Rough Notes, ISO and more through Sage.
Delivery – Technology must work for the user and eliminate compromises. Users want answers in one or two clicks of a mouse. Sage has an easy-to-use and powerful search engine designed specifically for the insurance industry.
Publishing – Departments do a great job of publishing internal policies and procedures for their own employees. Now your company can do a great job of delivering the valuable information to your entire company.
Information Technology (IT) Department
Item Affected: Hardware and Resources
Challenges:
- Managing multiple vendor subscriptions, online passwords and software is time consuming
- Too much space is currently dedicated to 3rd party software and manuals
- Time dedicated to Help Desk questions regarding access to content, 3rd party or internal documents
- Replacing/adding web servers can be expensive. Time spent doing maintenance can dwarf the cost of this equipment
Sage Service Option: Aggregation
Equipment – No more server — Let us host your 3rd party and proprietary content.
Space – No more memory required.
Maintenance – No effort required.
Help Desk – Reduce or eliminate time spent on access (or "where do I find...") questions. Send them to one aggregated, easy to use search engine for your company library and external reference needs.
Contact SilverPlume today for a FREE demonstration of any SilverPlume product. Call 800-677-4442 or e-mail Sales@SilverPlume.com or fill in our information request form and we'll contact you to schedule a time.
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